ADP Benefit Services
Congratulations! You have fooled me and all the other employees who participated in your commuter benefit plan. The prospect of saving money from transit fees sounded good the first time I heard it. Little did I know that I have let the devil gain access to my paycheck. I should have expected this early on when on the first month of contribution you “mistakenly” took a whole amount from one paycheck instead of the agreed bi-weekly contributions. If my officemate had not complained, we would not have been made aware – very sneaky. Knowing that your policy states that participants can only start enjoying the services after the first month of enrollment you have earned yourself instant cash. Unlike other commuter benefit services who immediately reimburses extra contributions you decided to continue taking out money from our paychecks consequently piling up our account balance with money we could not use because of your set monthly limit. Another win for ADP. Having landed a new job I learned from my previous employer’s payroll department of the outstanding balance in my account. I followed instructions given by an ADP representative on the proper way of submitting a claim. What do you know, my claim was denied. Your reason being, I’m no longer part of the plan. Funny how you could list that as a reason when you clearly state in your website that “Your card will automatically be deactivated if you terminate your participation in the plan. If you have unreimbursed expenses you will need to submit a reimbursement claim. ADP will process your reimbursement for the amount available in your account.” I guess your favorite quote would be “Ignorance is bliss”. We had put so much trust in your company that we made it so easy for you to take money. We did not even notice we already were being scammed. I hope you are happy rolling on other people’s money.